Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the AlexaFit website (the “Website”) operated by:

Lucsoft SL
Urbanizacion Paraiso de la Bahia, Bloque 1, H
Casares Costa, 29690
Malaga, Spain
Email: support@alexa-fit.com

By accessing or using the Website, creating an account, or purchasing any services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Website.

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use the Website and purchase services.

By using the Website, you confirm that you meet this requirement.

2. Services

AlexaFit provides digital fitness, nutrition, and wellness-related tools, content, and services.

All services are delivered digitally and are intended for informational and educational purposes only.

3. Medical Disclaimer

AlexaFit does not provide medical advice.

The Website content, including fitness plans, nutritional information, body metric tools, recommendations, and related features, is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

You should consult a qualified healthcare professional before beginning any exercise, diet, or health-related program.

Use of the Website and services is at your own risk.

4. User Accounts

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activity under your account

Lucsoft SL reserves the right to suspend or terminate accounts that violate these Terms.

5. Payments & Billing

5.1 Payment Processing

Payments made through the Website are securely processed via third-party payment providers, including Stripe.

Lucsoft SL does not store full payment card details.

By completing a transaction, you agree to the applicable payment provider’s terms and privacy practices.

5.2 Pricing & Currency

Prices are displayed in the currency selected by the user where applicable.

Final charges may vary depending on exchange rates, bank fees, or payment provider processing.

Lucsoft SL reserves the right to change prices at any time. Price changes will not affect completed transactions.

Applicable taxes (including VAT where required) will be indicated during checkout.

5.3 Subscriptions (If Applicable)

If you purchase a subscription through the Website:

• Subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal.
• You may cancel at any time via your account settings.
• Cancellation takes effect at the end of the current billing cycle.
• No partial refunds will be issued for unused time unless required by law.

5.4 Refund Policy

Unless required by applicable law:

• Payments for digital services are non-refundable.
• Services are considered delivered once access is granted.
• If you reside in the European Union, you may have a statutory 14-day right of withdrawal for digital services. However, by completing a purchase and gaining immediate access to digital content, you expressly consent to immediate performance and acknowledge that you may lose your right of withdrawal.
• Refund requests may be reviewed at Lucsoft SL’s discretion.

6. User Content (Including Photos)

If you upload content (including images, body metrics, or other materials):

• You retain ownership of your content.
• You grant Lucsoft SL a non-exclusive, worldwide license to store, process, and use the content solely for providing and improving the services.
• You confirm that your content does not violate any law or third-party rights.

Lucsoft SL reserves the right to remove content that violates these Terms.

7. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt to access restricted systems or data
• Interfere with the Website’s functionality
• Reverse engineer or copy proprietary materials
• Upload malicious software or harmful content

8. Intellectual Property

All Website content, including text, branding, design, graphics, and software, is owned by or licensed to Lucsoft SL and protected by applicable intellectual property laws.

You may not reproduce, distribute, or modify any content without prior written permission.

9. Third-Party Services

The Website may integrate or link to third-party services.

Lucsoft SL is not responsible for the content, availability, or practices of third-party services.

10. Disclaimer of Warranties

The Website and services are provided “as is” and “as available.”

Lucsoft SL does not guarantee that:

• The Website will be uninterrupted or error-free
• Results from using the services will meet your expectations
• Information provided will always be accurate or complete

11. Limitation of Liability

To the maximum extent permitted by law, Lucsoft SL shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Personal injury resulting from use of the services
• Errors in nutritional or fitness calculations
• Service interruptions or technical failures

Total liability shall not exceed the amount paid by you in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Lucsoft SL from any claims, damages, or expenses arising from:

• Your misuse of the Website
• Violation of these Terms
• Infringement of third-party rights

13. Termination

Lucsoft SL may suspend or terminate access to the Website if you violate these Terms.

Upon termination, your right to use the Website ceases immediately.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Spain.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Spain, unless mandatory consumer protection laws provide otherwise.

15. Changes to These Terms

Lucsoft SL may update these Terms from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

16. Contact

If you have any questions regarding these Terms, please contact:

Lucsoft SL
support@alexa-fit.com

Effective Date: 09 February 2025